Unified Social Media Inbox
for Comments & DMs
Every comment and DM is a deal in the making. Comments, DMs and @mentions in one inbox, AI sentiment and intent detection, two-way auto-translation, and automated replies that lift efficiency and conversion.
Core features
Manage comments and DMs in one place, so every interaction becomes an opportunity
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Collect comments, DMs and mentions in one inbox
Every comment, direct message and @mention from all accounts and posts lands in one inbox, filterable by account, sentiment, intent and status. No more checking platforms one by one; no lead or warning sign slips through.
Comments7DMs@ MentionsCommentDM@CommentPositiveRepliedAI- Three sources, one inbox：comments, DMs and mentions together
- Four filters：account, sentiment, intent and status
- Nothing missed：every potential lead or crisis signal is in view
AI reads sentiment and intent
Each message is tagged with its sentiment (praise or complaint?) and intent (asking, buying?), so the few messages that actually need action surface from the noise.
AI Sentiment & IntentPositivePurchaseNeutralQuestionNegativeSuggestion- Accurate sentiment：positive, neutral and negative at a glance
- Intent tiers：inquiries, purchases and complaints handled separately
- Auto-sorted：high-value messages come to the top
Automatic multilingual translation
Incoming translation turns comments and DMs in any language into yours; outgoing translation turns your reply into theirs as you send it. Run global conversations in your own language.
Inbox6CommentDM@Comment¿Hacen envíos internacionales?EN ⇄ ESDo you ship internationally?ENSent AI Send- Automatic language detection：no need to guess what they speak
- Separate switches：incoming and outgoing translation are toggled independently
- Native-language service：talk to customers worldwide without leaving your own language
Smart replies: human plus AI auto-reply
Your team writes high-quality human replies where the brand voice matters; AI answers routine comments automatically based on tone, language and comment type. Both follow the rules you set, lifting engagement and lead capture.
AutomationRepliedAI replyRepliedAI replyRepliedAI replyAuto-replied 1,2851,286 3x faster- 24/7 operation：users get a timely response around the clock
- Sentiment-matched：replies fit the emotion detected in each comment
- Localized：multilingual translation and native-sounding responses
- More conversions：far more efficient engagement and lead generation
Collect comments, DMs and mentions in one inbox
Every comment, direct message and @mention from all accounts and posts lands in one inbox, filterable by account, sentiment, intent and status. No more checking platforms one by one; no lead or warning sign slips through.
- Three sources, one inbox：comments, DMs and mentions together
- Four filters：account, sentiment, intent and status
- Nothing missed：every potential lead or crisis signal is in view
AI reads sentiment and intent
Each message is tagged with its sentiment (praise or complaint?) and intent (asking, buying?), so the few messages that actually need action surface from the noise.
- Accurate sentiment：positive, neutral and negative at a glance
- Intent tiers：inquiries, purchases and complaints handled separately
- Auto-sorted：high-value messages come to the top
Automatic multilingual translation
Incoming translation turns comments and DMs in any language into yours; outgoing translation turns your reply into theirs as you send it. Run global conversations in your own language.
- Automatic language detection：no need to guess what they speak
- Separate switches：incoming and outgoing translation are toggled independently
- Native-language service：talk to customers worldwide without leaving your own language
Smart replies: human plus AI auto-reply
Your team writes high-quality human replies where the brand voice matters; AI answers routine comments automatically based on tone, language and comment type. Both follow the rules you set, lifting engagement and lead capture.
- 24/7 operation：users get a timely response around the clock
- Sentiment-matched：replies fit the emotion detected in each comment
- Localized：multilingual translation and native-sounding responses
- More conversions：far more efficient engagement and lead generation
Success Stories
Smart engagement in action
Fashion Brand A
Used AI sentiment analysis to surface user feedback on new products and adjust marketing strategy quickly.
Tech Company B
Automated replies handle 80% of common questions, letting the support team focus on complex issues.
Restaurant Chain C
Monitored user comments in real time, detected negative feedback immediately, and responded quickly.
Reply to comments without leaving the platform
Translate foreign-language comments right in the TikTok, YouTube or Instagram comment section. Click into the reply box and your team's SocialEcho quick replies pop up, translated into the commenter's language when you fill one in.
My teamFrequently Asked Questions
Common questions about smart engagement
Which social media platforms are supported?
We support 11 major social media platforms: Facebook, Instagram, X (Twitter), LinkedIn, TikTok, TikTok Shop, YouTube, Telegram, Pinterest, Reddit, and Threads.
How accurate is AI sentiment recognition?
Our AI model is extensively trained, with sentiment recognition accuracy above 95%, and continues to learn and improve.
Will automated replies feel impersonal?
Our AI reply system lets you define multiple reply templates and customize the sending logic.
How do you ensure data security and privacy?
We follow enterprise-grade security standards, hold ISO 27001 and ISO 27701 certifications, encrypt all data, and comply with the relevant privacy regulations.
What messages does the inbox collect?
The unified inbox aggregates three streams: comments under all your posts, DMs your accounts receive, and @mentions of you across posts and comments. Mentions coverage spans Facebook, X, TikTok, Instagram, LinkedIn and YouTube.
How does auto-translation work?
Both directions are supported: with receive translation on, incoming comments and DMs are auto-translated into your language; with send translation on, your replies are translated into the other side's language on send. Each toggle works independently, so you serve global customers in your native language.
Never miss another comment or DM.
Comments, DMs and mentions land in one inbox. AI reads sentiment and intent and replies for you, with two-way translation across languages.
- Every platform in one inbox
- AI reads sentiment and intent
- Auto-translate and auto-reply
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